Avaya CMS: How to View Logged-In Users
As a supervisor or administrator within an Avaya Communication Manager (CMS) environment, you often need to know who is currently logged in to the system. This information can be crucial for various reasons, such as troubleshooting issues, managing access control, or understanding user activity. This article will guide you through the commands you need to effectively check for logged-in users within your Avaya CMS.
Understanding the Importance of User Monitoring
Knowing which users are actively logged in is important for:
- Troubleshooting: If you encounter system issues, identifying the users online helps isolate potential causes.
- Security: Monitoring logged-in users can reveal unauthorized access attempts or compromised accounts.
- Capacity Planning: Knowing the number of concurrent users can help you optimize system resources and anticipate future scaling needs.
- User Management: You can quickly see who is using the system and make informed decisions about user access or permissions.
Navigating to the Supervisor Console
Before you can execute the commands, you need to access the Avaya CMS Supervisor Console. This is done through the system’s graphical interface. Here's a general outline of the steps:
- Log in to the Avaya CMS server.
- Launch the Supervisor Console.
- Select the appropriate System and then the "Users" menu.
The Powerful "SHOW USERS" Command
Once you are in the Supervisor Console, the "SHOW USERS" command is your primary tool for viewing logged-in users. This command provides a comprehensive overview of all active users.
Here's a basic example of the command:
SHOW USERS
The output of this command will display a list of all users currently logged in, including:
- User ID: This is the unique identifier for each user.
- Terminal ID: This indicates the terminal or device through which the user is logged in.
- Login Time: This displays the timestamp when the user logged in.
- Status: This may show "Active," "Inactive," or other relevant information.
Refining Your Search: Filtering Options
The "SHOW USERS" command can be further customized using filters to pinpoint specific users:
- SHOW USERS ID <user_id>: This displays details only for a specific user.
- SHOW USERS TERMINAL <terminal_id>: This will list users logged in to a particular terminal.
- SHOW USERS STATUS <status>: This allows you to filter by user status (Active, Inactive, etc.).
- SHOW USERS TYPE <type>: You can filter by user type (e.g., "AGENT," "SUPERVISOR," "ADMIN").
Example Scenarios and Solutions
Here are some common scenarios and how to use the "SHOW USERS" command to address them:
- "I need to see if a specific user is logged in."
- Use SHOW USERS ID <user_id>.
- "I'm experiencing call routing issues. I need to check for active agents."
- Use SHOW USERS TYPE AGENT.
- "I want to see who is logged in to a specific terminal."
- Use SHOW USERS TERMINAL <terminal_id>.
Beyond Basic Information: Extended Commands
In addition to the "SHOW USERS" command, Avaya CMS provides more advanced commands for user management:
- "SHOW USER <user_id> detail": Provides detailed information about a specific user, including their extensions, permissions, and other settings.
- "SHOW USER <user_id> history": Displays the login and logout history for a specific user.
Important Considerations
- System Security: Ensure you are using appropriate security protocols to protect sensitive user information.
- Command Permissions: You may need specific supervisor or administrator privileges to execute certain commands.
- System Updates: Always consult the Avaya documentation for the latest command syntax and features, as updates may introduce changes.
Conclusion
The ability to monitor logged-in users is essential for effective Avaya CMS management. The "SHOW USERS" command provides a simple yet powerful way to gain insights into your system's user activity. By leveraging the various filtering options and extended commands, you can efficiently troubleshoot, manage, and optimize your Avaya CMS environment.
